Refund policy
Refund & Returns Policy
Last Updated: July 2026
At Amp'd Dance Co, we're committed to making your shopping experience as easy and enjoyable as possible. If something isn't quite right, we're here to help.
We encourage you to inspect your purchase as soon as you receive it and contact us promptly if you have any concerns.
Our Refund & Returns Policy has been designed to be fair, straightforward and in accordance with the Australian Consumer Law (ACL).
Change of Mind
If you change your mind about your purchase, we're happy to offer an exchange or store credit on eligible items returned within 14 days of purchase.
To be eligible, items must:
- Be unworn, unused and in their original condition.
- Have all original tags attached.
- Be returned with proof of purchase.
- Be in their original packaging where applicable.
Please choose carefully, as refunds are only available where required under Australian Consumer Law.
Unfortunately, we are unable to offer refunds for change of mind purchases.
Faulty, Damaged or Incorrect Items
If your item is faulty, damaged or you've received the incorrect product, please contact us as soon as possible.
Where a product has a major fault or does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund.
We'll work with you to resolve the issue as quickly as possible.
Special Orders
Items specially ordered at a customer's request (including products ordered specifically for you) are considered Special Orders.
As these items are purchased specifically for your order, they cannot be returned, exchanged or refunded unless they are faulty or your rights under Australian Consumer Law apply.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are faulty or required under Australian Consumer Law:
- Opened makeup and cosmetics
- Opened hosiery and tights
- Earrings
- Adhesives and body glues
- Gift Cards
- Clearance or Final Sale items
Dance Shoes
Dance shoes should always be tried on indoors on a clean surface until you're confident they're the correct fit.
Shoes showing signs of wear, damaged soles or marked uppers cannot be accepted for exchange or store credit unless they are faulty.
Sale & Clearance Items
Sale and clearance items are considered final sale and cannot be returned or exchanged unless they are faulty or your rights under Australian Consumer Law apply.
Returning an Online Order
Eligible online purchases may be returned either:
- By post, or
- In person at our Helensvale store.
Customers are responsible for return postage costs unless the item is faulty or supplied incorrectly.
For your peace of mind, we recommend using a tracked postal service, as Amp'd Dance Co cannot accept responsibility for items lost during return transit.
Returning an In-Store Purchase
Eligible in-store purchases can be returned to our Helensvale store within 14 days of purchase, together with your proof of purchase.
Christmas & Gift Purchases
To make gift giving a little easier, Amp'd Dance Co may extend our exchange period during selected holiday and promotional periods, including Christmas.
Any extended exchange dates will be advertised in-store, on our website and via our social media channels.
Unless otherwise advised, all other terms and conditions of this Refund & Returns Policy continue to apply.
How to Start a Return
If you believe your item is eligible for return or exchange, please contact us before returning it.
Email: hello@ampddc.com.au
Phone: (07) 55 545 107
Please include:
- Your full name
- Order number (if applicable)
- A brief description of the issue
- Photos if the item is faulty or damaged
Our team will guide you through the next steps.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
Where required by law, customers are entitled to a repair, replacement or refund for products that fail to meet the consumer guarantees.
Still Have a Question?
If you're unsure whether your item is eligible for a return or exchange, we'd love to help.
Please get in touch with our team and we'll do our best to find the right solution.
Amp'd Dance Co
📞 (07) 55 545 107